Support
Beyond total support for the Emcien on-demand solution (including feature enhancements and solution customization), our top priority is the success of your business. That's why our support efforts go beyond our software.
Emcien's Implementation Services include project management, system design, installation, configuration, integration and training as you prepare to go live.
Emcien's Technical Support provides troubleshooting, migration, upgrade coordination and best practices usage advice.
Technical Support Offerings
Emcien offers maintenance and support services to all customers.
All offerings provide the following:
- Live support Monday - Friday 8:30 AM and 5:30 PM EST
- Telephone support
- E-Mail case submission
- Software updates, major releases and patches
- Named authorized support contacts
- Access to client update briefings, white papers and newsletters
- Access to password protected 'customer only' area of emcien.com
To report a support issue, please:
E-Mail: support@emcien.com
Phone: 404-961-6360 option 3
Contact Options |
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| Telephone: | 404-961-6360 |
| E-mail: | support@emcien.com |